Dedman School of
Hospitality

Dedman School of Hospitality

Programs
• Bachelor's in Hospitality
• Bachelor's in Professional Golf Management
• MBA with a concentration in Hospitality

• Faculty



Facilities
University Center Building B University Center Club Golf Complex Contract & Grants Room Library



International Center for Hospitality Research & Development


Funding Initiatives
DSH General Operating Fund DSH Faculty Fund DSH Student Fund Contribute Online

• Contact Us

Featured Alumni

Anne Hamilton
Vice President, Resort Sales & Services
Walt Disney World Resort

Anne leads the team responsible for all sales and services efforts related to meetings, conventions and incentive programs held at the Walt Disney World Resort and aboard the ships of Disney Cruise Line. In this role, she leads an award-winning team of 200 industry professionals who produce an enormous array of events for associations and corporations from around the globe.

Anne started her Disney career in 1996, joining the team as Sales Director for Corporate/Alliance Sales. A year later she was promoted to Director of Resort Sales, taking on additional responsibilities related to all corporate, association and incentive groups, as well as Disney Cruise Line group and charter sales. Assuming the role of Vice President in 2003, Anne's responsibilities further expanded to include the Catering & Convention Services organization.

Prior to becoming a Walt Disney World Cast Member, Anne spent three years as Director of Sales at the Hilton Walt Disney World Village (now Hilton in the Walt Disney World Resort). Her Hilton career also included serving as Director of Sales and Marketing at the Capital Hilton in Washington, D.C. and at the Miami Airport Hilton & Marina in Miami.

A champion for the meetings industry, Anne has held a variety of volunteer leadership positions and served on numerous industry committees. In addition to serving on the PCMA Board, Anne also currently serves as the 2007 Marketing Section Co-Chair for ASAE's Associations Advance America program. She also serves on the Advisory Board for the University of Central Florida's Rosen College of Hospitality and on the Visit Florida Meeting and Convention Task Force.

Anne has been consistently recognized for her active industry involvement. Most recently she was named a Fellow by the American Society of Association Executives (ASAE). The Fellows designation is one of ASAE's highest recognitions, conferred upon "thought leaders" in the association community who have compiled a history of significant contributions during their careers.

A graduate of Florida State University, Anne has a Bachelors Degree in Business, with a major in Hotel/Restaurant Management. She also studied at the American College of Switzerland. Anne also holds a certificate as a Certified Hospitality Sales Executive.

CHUCK FLOYD
COO - NORTH AMERICA OPERATIONS
GLOBAL HYATT

Chuck Floyd is Chief Operating Officer - North America Operations for Global Hyatt, based in Chicago, Illinois. Floyd, a 26-year Hyatt veteran, is responsible for the management of the company's 124 hotels and resorts in the U.S., Canada and Caribbean in addition to overseeing various corporate functions including sales, human resources, product and design, rooms, food and beverage and engineering.

Most recently, Floyd served as executive vice president of operations and prior to that position, senior vice president of operations and senior vice president of sales, responsible for day-to-day sale operations, administration, national and international sales efforts, training and recruitment. Since joining the company in 1981 at Hyatt Regency Atlanta, Floyd has filled a variety of management positions. He was general manager at Hyatt hotels in Chicago, Minneapolis and San Francisco where he was appointed vice president-managing director in 1996.

Floyd holds a B.A. in Hotel & Restaurant Administration, College of Business, at Florida State University and a MBA from Northwestern University's Kellogg Graduate School of Management. Floyd is a founder and sits on the advisory board of Enderun College located in the Philippines. He resides in Winnetka, Illinois with his wife and four children.