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Education
Florida State University, Tallahassee, Florida
(Expected completion: May 2010)
Ph.D. in Business Administration emphasis in Marketing
California State University, Dominguez-Hills, California
Master of Business Administration, General Management
Florida State University, Tallahassee, Florida
Master of Science, International Affairs (International Political Economy Emphasis)
University of Tennessee, Knoxville, Tennessee
Bachelor of Arts, Psychology
Research
"Some antecedents of Price Sensitivity", with Dr. Ronald E. Goldsmith
"Divergent Strands? A Critical Review of Convergent and Discriminant Validity Assessment in Structural Equation Modeling", with Dr.s Michael K. Brady, Roger Callantone, and Clay Voorhees.
"Grace Under Pressure? The Effect of a Firm’s Public Displays of Religious Affiliation on Consumer Reactions to Service Failures", with Dr. Michael K. Brady and Kelly Cowart.
"Service Recovery Performance as the Integration between Marketing and Operations Management: A Socio-Technical Systems Approach", with Dr. Jeff Smith and Gavin Fox.
"Technological Empowerment: The Impact of E-Commerce Implementation on Supplier Cooperation, Internal Service Quality, and Purchasing Performance," with Drs. Larry Giunipero and Esther Swiley.
"Service Value: A Reconceptualization," with Dr. J. Joseph Cronin.
"Absolved of Sin: The Moderating Effects of an Individual’s Religiosity, Spirituality, and Ethicality on Aberrant Employee Behavior," with Dr. Michael K. Brady.
Teaching Experience
Teaching Assistant, Professional Selling, Marketing Department, Florida State University, Summer and Fall 2007
Teaching Assistant, Principles of Marketing, Marketing Department, Florida State University, Fall 2006
Guest Lecturer, Principles of Marketing, Marketing Department, Florida State University, Summer 2006
Related Industry Experience
Famous Yardbird Franchising, VP Franchise Sales and Development/Co-founder. Created quick-causal restaurant franchising company
Moe's SW Grill, Partner/VP Franchise Development. Involved in the operations and development of the nation's fastest-growing restaurant franchising system
Chick-fil-A, Regional Business Consultant. Oversaw the success of 4 regional markets.
Professional Affiliations
Ph.D. Project
American Marketing Association
National Society of Hispanic MBAs
Honors and Awards
- 2007 Sheth Foundation MDSA Scholar
- 2007-08 Delores Auzenne Fellow
- 2007 Summer AMA high-impact sessions journalist
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