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Tallahassee Democrat Articles

Dr. Osteryoung has been submitting articles for publication in the business section of the Tallahassee Democrat newspaper since March 2001. These articles cover a wide range of topics designed to assist local entrepreneurs.

Tallahassee Democrat
Tallahassee Democrat Online

Article Archive

Sections:

Time Management
Multi-tasking Jul. 30, 2009
Four-day Work Week Jul. 10, 2008
Telecommuting Jun. 26, 2008
Conscious Control Of Time Management May. 1, 2008
Changing Behavior Apr. 10, 2008
Just Say "No!" Dec. 13, 2007
Administration Nov. 29, 2007
GPS Aug. 16, 2007
Multi-tasking May. 12, 2006
Email Overload Jan. 20, 2006
Holiday Plans Nov. 4, 2005
The Best is the Enemy of Good Apr. 22, 2005
Delegation Mar. 21, 2003
Meetings Jan. 31, 2003
Procrastination Nov. 15, 2002
Focus Days Oct. 11, 2002
Cell Phone Etiquette Oct. 4, 2002
Time Management - A Not To Do List Aug. 16, 2002
Priorities Aug. 2, 2002
Time Management Jul. 19, 2002
Take a moment to celebrate success Mar. 1, 2002
Longer hours not always smart Feb. 15, 2002
E-mail should help you, not dominate you Jan. 11, 2002


Selling your Product or Service
Text Messaging For Your Business Nov. 12, 2009
Ritz Carlton Experience Oct. 29, 2009
Signs Oct. 8, 2009
Overselling Sep. 3, 2009
Focused Business Aug. 13, 2009
Tweaking Your Website Aug. 6, 2009
Listen To Your Customers Jul. 23, 2009
Calling Back Customers With No Information Jul. 9, 2009
MVP Lounge Jul. 2, 2009
Customers Leaving Jun. 11, 2009
YouTube For Additional Advertising May. 28, 2009
Customer Service Recovery Apr. 30, 2009
Customer Rage Apr. 16, 2009
Concentrate On Your Existing Customers Apr. 9, 2009
Networking In A Recession Apr. 2, 2009
Marketing During A Recession Mar. 19, 2009
Name Importance Feb. 19, 2009
Giving And Customer Service Oct. 9, 2008
Outsourcing Value Aug. 28, 2008
Pricing And Costs Aug. 21, 2008
Unbundling Of Services May. 29, 2008
Benchmarking Apr. 24, 2008
Brand Promises Apr. 17, 2008
Marketing Repetition Mar. 20, 2008
Customer Service - The Devil In The Details Feb. 28, 2008
Sales Growth Rates Nov. 8, 2007
Revenue Per Square foot Oct. 18, 2007
Mutilpiers Suppliers Jul. 26, 2007
Revenue Per Employee Jul. 19, 2007
Playing God Jun. 28, 2007
Customer Service Experience: A Holistic Approach Jun. 7, 2007
Websites May. 24, 2007
Gift Certificates May. 17, 2007
Marketing Niches May. 10, 2007
Outrageous Customer Service Feb. 22, 2007
Customer Advisory Group Feb. 8, 2007
Eye Contact Jan. 4, 2007
Pricing Demand Curves Dec. 3, 2006
Customer Greetings Oct. 20, 2006
Dominance And Pricing Oct. 13, 2006
Don't Forget About The Customer Sep. 22, 2006
Customer Service Throughout The Organization Aug. 25, 2006
Product Quality Aug. 11, 2006
Sales Per Salesman Jul. 7, 2006
New Customer Prices May. 5, 2006
Read Before You Sign Mar. 31, 2006
Public Relations Mar. 3, 2006
Signs and More Signs Feb. 24, 2006
Mystery Shoppers Jan. 6, 2006
GPS and My Son Sep. 2, 2005
Poor Customer Service May. 20, 2005
Words and Customer Service May. 13, 2005
Wrapping Can be a Trap in Selling your Product Feb. 11, 2005
Creative Marketing Jan. 7, 2005
Customer Service Oct. 15, 2004
Qualifying Sales Oct. 8, 2004
Never Blindside A Customer Oct. 1, 2004
Concentrate On Your Best Customers Aug. 6, 2004
Closing Sales Jul. 30, 2004
Upselling May. 21, 2004
Overreacting to Customers Complaints May. 14, 2004
eBay to Your Aid May. 7, 2004
Customer Service Experience Mar. 26, 2004
Focus Groups Feb. 20, 2004
Competition is Good Feb. 13, 2004
Phone Etiquette Dec. 19, 2003
Varying Customer Service May. 30, 2003
Image Ads Nov. 8, 2002
Fire A Customer Sep. 13, 2002
Thank You Notes Aug. 9, 2002
Competition Jun. 28, 2002
Mistakes!!! Jun. 14, 2002
Use your advertising dollars wisely May. 10, 2002
Networking adds punch to your business Nov. 9, 2001
Think twice before settling on a price Jul. 27, 2001
Make customer service a priority Jul. 6, 2001
So the Economy is Slowing Down Apr. 14, 2001


How to be a more effective manager
Learning Vs. Training Oct. 22, 2009
Backups Oct. 1, 2009
Can Your Leadership Style Be Too Aggressive Sep. 10, 2009
Value Of Staff Jul. 16, 2009
Training New Managers Jun. 25, 2009
Rear View Mirrors May. 20, 2009
Lean On Your Suppliers Feb. 5, 2009
Questions In Today's Troubled Times Jan. 22, 2009
What Is A Good Manager Dec. 11, 2008
Hell's Kitchen Sep. 18, 2008
Leadership By Example Jul. 3, 2008
Setting Boundaries May. 8, 2008
Employee Surveys Apr. 3, 2008
Difficult Suppliers Mar. 6, 2008
Do Not Violate Trust Feb. 21, 2008
Micromanagement Feb. 7, 2008
Emotional Venting Jan. 17, 2008
Talking Communications Jan. 10, 2008
Profanity In The Workplace Nov. 15, 2007
Ego And Injury Jun. 28, 2007
Terminating An Employee With Integrity Jun. 7, 2007
Finding Value In Your Workers Apr. 5, 2007
Safety Mar. 22, 2007
Communication To Different Generations Feb. 1, 2007
What Is Success? Jan. 18, 2007
Religion In The Workplace Jan. 11, 2007
Family Business-Succession Dec. 21, 2006
Family Friendly Workplace Nov. 30, 2006
Situational Leadership Nov. 16, 2006
Fire Yourself Annually Oct. 27, 2006
Generation Y Managing Sep. 1, 2006
Tiredness and Energy Jul. 28, 2006
Networking Jun. 23, 2006
Organization Not Around People Jun. 16, 2006
Customer Abuse Jun. 9, 2006
Employee Evaluations Feb. 17, 2006
What is a manager? Dec. 9, 2005
Paperless Work Place Nov. 18, 2005
Stress, are you under too much? Nov. 11, 2005
Dealing with potential large customers Oct. 7, 2005
Bribery May. 27, 2005
Rethink the point on your next Presentation Mar. 18, 2005
Great leaders can manage workers, time effectively Mar. 11, 2005
It's tough to lead when no one's willing to follow Mar. 4, 2005
Try a New Approach to Employee Evaluation Feb. 4, 2005
2005 New Year's Resolution Dec. 31, 2004
Inspect What you Expect Dec. 17, 2004
Large Corporations Oct. 29, 2004
Appreciation Sep. 17, 2004
Titles Sep. 10, 2004
Personal Assistants Jul. 16, 2004
Interruptions Jul. 2, 2004
Openness Jan. 30, 2004
Doing the Right Thing Nov. 14, 2003
Focus on the Good Jun. 27, 2003
Succession Planning Jun. 6, 2003
Consistency May. 16, 2003
Fads Come and Go May. 2, 2003
Irate Customers Apr. 4, 2003
Rumors Jan. 3, 2003
New Year's Resolutions for 2003 Dec. 27, 2002
Mentoring Nov. 22, 2002
Surrogate Sep. 6, 2002
Being in the Now - Sunshine Aug. 30, 2002
I Am Embarrassed Jul. 12, 2002
Character First. Apr. 26, 2002
Emphasize your core strengths. Mar. 8, 2002
Honesty should be the only policy Feb. 1, 2002
Take time to learn something new Jan. 25, 2002
You should be afraid of being complacent Jan. 18, 2002
Destroy bad habits, or they'll destroy you Jan. 4, 2002
Here are 10 resolutions to try in the new year Dec. 28, 2001
Are customers happy? Ask them Dec. 14, 2001
You can learn to communicate Dec. 7, 2001
Take some time off and avoid burnout Nov. 7, 2001
'Fairness must rank below 'survival' Oct. 5, 2001
Success is believing in yourself Jun. 22, 2001


Critical Financial Issues
Focusing On Accounts Receivable Sep. 17, 2009
Cannibalization Aug. 27, 2009
How To Prepare For The Turn Around Aug. 20, 2009
Debt Finances May. 7, 2009
Crisis Is A Terrible Thing To Waste Mar. 5, 2009
Taxes We Need To Simplify Feb. 12, 2009
Financing Your Customers Jan. 8, 2009
Increase Your Sales And Advertising Now Dec. 18, 2008
AR In Tough Times Dec. 4, 2008
Things Are Going To Get Better Oct. 30, 2008
Tough Economic Times Oct. 23, 2008
Credit Crunch Aug. 7, 2008
Structural Changes In Our Economy Jun. 5, 2008
Good Things In A Recession Mar. 13, 2008
Recession Is Coming Jan. 31, 2008
Adapt To Survive Dec. 27, 2007
Liability Insurance Dec. 6, 2007
Be Careful Of Bookkeepers Sep. 27, 2007
Importance Of Accounting Sep. 6, 2007
Industry Awareness Aug. 9, 2007
10 Secrets Of Profitablility May. 31, 2007
Is Greed Good? Apr. 12, 2007
Organization 2 Oct. 6, 2006
Financing Current Assets Sep. 8, 2006
Accountants Aug. 18, 2006
Job Costing Jun. 2, 2006
Collection of Receivable-Hiring Feb. 10, 2006
Seperating Your Income from the Businesses Feb. 3, 2006
Estimating Fees Aug. 19, 2005
It's time to take a hard look at your Profitabilit Mar. 25, 2005
Gasoline or Pouring Money Down the Drain Oct. 22, 2004
Profitability per Customer Jul. 23, 2004
Price Increases Jun. 25, 2004
Inventory Management Apr. 23, 2004
Overhead Costs Apr. 2, 2004
Outsourcing Your Accounting Feb. 6, 2004
Financial Controls Dec. 12, 2003
Delinquent Bills Oct. 31, 2003
Financial Statements Sep. 19, 2003
Financial Snapshot Sep. 10, 2003
Raising Funds to Start a Business Jul. 4, 2003
Bad Debt Mar. 28, 2003
Financial Snapshots Jan. 24, 2003
Bank Basics Oct. 18, 2002
Buying Your Property May. 31, 2002
You need to control your healthcare costs! May. 3, 2002
It's okay to pay taxes!!!!! Mar. 29, 2002
Learn about debt and what it can do Feb. 8, 2002
Accountants do more than taxes Dec. 21, 2001
In tough times, have some cash in hand Sep. 28, 2001
Without a budget, your business is lost Sep. 21, 2001
A few tips on getting customers to pay up May. 12, 2001


Starting your Business
Passion Tempered By Reality May. 14, 2009
Entrepreneurship Is Where Growth Comes From Mar. 26, 2009
Be Careful What You Buy Sep. 11, 2008
Bringing In New Business Feb. 15, 2007
Starting a Business Apr. 18, 2003
Franchising Jun. 21, 2002
Entrepreneurs do make a difference! May. 17, 2002


Employee Issues
Customer Service Performance Standards Nov. 5, 2009
First Day Of Work Oct. 15, 2009
Theft Resistant Sep. 24, 2009
Laying Off Workers Jun. 18, 2009
Recognizing Employees In A Recession Apr. 23, 2009
Impossible Employee Feb. 26, 2009
Layoffs Or Salary Reductions Jan. 29, 2009
Wellness And Employee Satisfaction Nov. 20, 2008
Letting Workers Go Nov. 13, 2008
Adding Value To Workers Oct. 16, 2008
Employee Faults Sep. 4, 2008
Customer Service Training Aug. 14, 2008
Personal Internet Usage Jul. 24, 2008
Helping Workers With High Gas Prices Jul. 17, 2008
Bad Employees Jun. 19, 2008
Office Romance Feb. 14, 2008
Vacations Forced Nov. 22, 2007
Presenteeism Nov. 1, 2007
One On One Oct. 25, 2007
New Employees Oct. 4, 2007
Fear In Letting A Worker Go Aug. 30, 2007
Keeping Workers Involved Aug. 23, 2007
Severance Pay Jul. 12, 2007
Appropriate Dress In The Workplace Apr. 19, 2007
Having Workers Enjoy The Workplace Mar. 15, 2007
Understanding Poverty Feb. 4, 2007
Promoting From Within Dec. 7, 2006
Questions To Avoid During Interviews Nov. 2, 2006
Smoking Outside Sep. 29, 2006
Dealing with Difficult Employees Sep. 15, 2006
Probation Period Aug. 4, 2006
Labor Shortage Jul. 21, 2006
Employee Practice Liability Insurance Jul. 14, 2006
Social Time With Staff Jun. 30, 2006
Identifying Talent May. 19, 2006
Older Workers Apr. 14, 2006
Toughness Apr. 7, 2006
Two Wrongs Don't Make A Right Mar. 10, 2006
Exit Interviews Jan. 27, 2006
Clean Desks Jan. 13, 2006
Sales Campaigns Dec. 2, 2005
Praising Staff Oct. 21, 2005
Disaster Oct. 14, 2005
Accountability Sep. 9, 2005
Overtime Aug. 12, 2005
Employees with Respect Jul. 29, 2005
Hiring workers who are related Jul. 1, 2005
Finding Employees Jun. 17, 2005
Corporate Wellness Program Jun. 10, 2005
Stress Apr. 15, 2005
Nip Personality Conflicts in the Bud Apr. 1, 2005
Assessments Help you Hire so you don't have to Fire Feb. 25, 2005
Stock Doesn't Necessarily Motivate Jan. 28, 2005
Salary Limits Jan. 21, 2005
Job Progression Dec. 3, 2004
The Holidays Nov. 19, 2004
Respect Nov. 12, 2004
Management Tips Nov. 5, 2004
Going After Competitor Employees Aug. 27, 2004
When to Let An Employee Go Aug. 20, 2004
Sales Staff Compensation Jun. 18, 2004
Be Creative In Motivating Employees Jun. 11, 2004
Pets in the Workplace May. 28, 2004
Loans for Employees Apr. 30, 2004
Promoting from Within Apr. 16, 2004
Overpaying Your Employees Feb. 27, 2004
Obesity in Workplace Jan. 16, 2004
Background Checks Dec. 5, 2003
Annual Evaluations Nov. 21, 2003
Employing Those with Disabilities Nov. 7, 2003
Spouses in the Workplace Oct. 24, 2003
When Does Loyalty Not Make Up for Poor Performance Oct. 17, 2003
Diversity Aug. 29, 2003
Drugs in the Workplace Aug. 8, 2003
Language Matters Jun. 13, 2003
Empowerment May. 23, 2003
Employee Suggestions May. 9, 2003
Information Blockers Apr. 25, 2003
Address Employee Problems Directly Apr. 11, 2003
Noncompete Agreement Mar. 14, 2003
Employee of the Year Feb. 21, 2003
Myers-Briggs Tests Feb. 14, 2003
Employee Turnover Feb. 7, 2003
Employee Match Dec. 6, 2002
Change Nov. 19, 2002
Employee Handbook Nov. 1, 2002
Paid Time Off Oct. 25, 2002
Employee Theft Aug. 23, 2002
Pay Your Employees Well Jul. 26, 2002
Outsourcing Jun. 7, 2002
Federal Laws May. 24, 2002
Cross-Training. Apr. 12, 2002
Smart People. Apr. 5, 2002
Just listen - you'll be amazed. Mar. 22, 2002
Friendship can make tough decisions tougher Feb. 22, 2002
Valuable is good; invaluable can be bad Nov. 24, 2001
Be sure to know how to look for character Nov. 16, 2001
Catch your Problems Early Nov. 2, 2001
You can deal with a problem employee Aug. 24, 2001
Make sure your employees are "incentivised" Aug. 10, 2001
They're not workers, they're teammates Jul. 13, 2001
Employees Are the Most Valuable Assets Apr. 28, 2001
Trust Mar. 31, 2001


The Heart & Soul of your Business
Junior Achievement Jun. 4, 2009
Card Check Mar. 12, 2009
Capitalism Is Great Jan. 15, 2009
2009 New Year Jan. 1, 2009
Holiday Season 2008 Nov. 6, 2008
Buy Local Sep. 25, 2008
Purposes Of Business Jun. 12, 2008
Limit Trust May. 22, 2008
Infrastructure Needs May. 15, 2008
Importance Of Spouses Mar. 27, 2008
Talking To Spouses About Business Jan. 24, 2008
Start of 2008 Jan. 3, 2008
Meetings So Important Oct. 11, 2007
Fear Sep. 20, 2007
Showing Emotions Sep. 13, 2007
Joy Aug. 2, 2007
Jim Moran Tribute May. 4, 2007
Nice Apr. 26, 2007
New Years 2007 Dec. 28, 2006
Holiday Season And Grateful Dec. 14, 2006
Email Etiquette Nov. 9, 2006
Pandemic Flu Apr. 28, 2006
Leadership and Morals Apr. 21, 2006
Challenges Mar. 24, 2006
Ethics and Integrity Mar. 17, 2006
Planning Dec. 30, 2005
Customer Service and Automated Phone Systems Dec. 16, 2005
Community Giving Oct. 28, 2005
Stale Inventory Sep. 30, 2005
Wholeness Sep. 23, 2005
Colors Aug. 26, 2005
Error Rates Aug. 5, 2005
Last Impressions Jul. 22, 2005
Corporate Culture Jul. 15, 2005
Look at expansion from all sides before deciding Jul. 8, 2005
Follow Your Bliss May. 6, 2005
Too Much Red Tape could Smoother New Business Apr. 29, 2005
Vision Statement a Practical way to Achieve Dreams Apr. 8, 2005
A Simple Smile is Good for Business Feb. 18, 2005
Innovation Dec. 10, 2004
Working for a Spouse Sep. 24, 2004
Refurbishing Sep. 3, 2004
Growing Outside of Tallahassee Aug. 13, 2004
Are You Holding Your Business Back Jul. 9, 2004
Board of Advisors Jun. 4, 2004
Natural flow of your business Mar. 12, 2004
Quality Assurance Mar. 5, 2004
New Year’s Resolutions Jan. 9, 2004
Physical Fitness Oct. 10, 2003
Know When to Hold Them Oct. 3, 2003
Words and Action Sep. 26, 2003
When to Quit Sep. 3, 2003
First Impressions Aug. 22, 2003
Empathy Aug. 15, 2003
Retirement Aug. 1, 2003
Bathrooms Jul. 25, 2003
Task Saturation Jul. 18, 2003
The greatest risk is not taking one. Jun. 20, 2003
Commitment Mar. 7, 2003
Negotiations Feb. 28, 2003
Crisis Management Jan. 17, 2003
Charitable Contributions Jan. 10, 2003
Christmas Survival Dec. 20, 2002
Technology Dec. 13, 2002
Real Giving Sep. 27, 2002
Bigger is not Always Better Sep. 20, 2002
Exit Strategy. Apr. 19, 2002
It's work, but it also can be fun. Mar. 15, 2002
Entrepreneurs Need Experience Nov. 30, 2001
Business is a balancing act Oct. 19, 2001
Profits Are Good May. 26, 2001