Department of
Marketing
Location Location & Hours
Address, RBA 307
M-F, 8am-5pm
Map
Contact
e-mail send e-mail
Phone 850/644-4091
Personnel personnel
Jeffery Smith Assistant Professor

Phone: (850) 645-0166

Office: 428 RBA

E-mail: jssmith@cob.fsu.edu

Education: Ph.D., University of South Carolina

Curriculum Vitae:
Professor Smith's resume is available as an Adobe Acrobat PDF document.

Specialty: Service Operations

Research Interests
Service Operations
Service Recovery, Service Design & Management
Technology/Innovation Implementation & Management
Supply Chain Management
Integration and Coordination
Environmental Operations


Selected Published Research
  • Radio Frequency Identification (RFID) Implementation in the Service Sector: A Customer-Focused Diffusion Model,” Accepted for publication in International Journal of Production Economics (with Lorraine Lee and Kirk Fiedler).
  • “Institutional Antecedents to Research Productivity in Operations: The US Perspective,” Accepted for publication in International Journal of Operations & Production Management (with Gavin Fox, Sung Hee Park and Lorraine Lee).