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Education
Florida State University, Tallahassee, Florida
(Expected completion: May 2010)
Ph.D. in Business Administration emphasis in Marketing
Virginia Commonwealth University, Richmond, Virginia
M.S. in Global Marketing Management
Radford University, Radford, Virginia
B.S. in Merchandising and Fashion Design
Research
"The Role of Reciprocity, Sympathy and Generosity in Predicting Tipping Behavior"
"Competitive Tipping and Deviant Server Behavior: The Detrimental Effects of Tipping on Customer Service and the Service Organization"
"The Gracious Customer: Does Gratitude Play a Role in Consumer Behavior?"
"The Use of Foreign Language by Service Personnel during Intercultural Service Encounters"
"Corporate Supply Strategy Disclosure: An Exploration in Communication Differences among U.S. Corporations"
Teaching Experience
Instructor, Basic Marketing Concepts, Services Marketing, Department of Marketing, Florida State University, 2007-present
Instructor, Principles of Marketing, Principles of Selling, Retail Management, Marketing Department, J. Sargeant Reynolds Community College, 1995-2005
Instructor, Retail Management, School of Business, Virginia Union University, 1999
Related Industry Experience
Davis Brothers Construction Co, Inc., Vice President of Marketing for 100-year-old Class A commercial construction firm.
City Capital Entertainment, Marketing/Media Relations Director for national entertainment & events promotion company.
The Retail Institute, Placement/Retention Coordinator for retail training program in association with the Retail Merchants Association.
TBV Communications, Publisher of The Virginia Sport newspaper.
Professional Affiliations
American Marketing Association
The Ph.D. Project
Honors and Awards
- 2007 Vice-President, PhD Project Marketing Doctoral Student Association (Marketing)
- 2007 Leslie Wilson Graduate Assistantship
- 2007 AMS Sheth Foundation MDSA Conference Grant
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Location
(850) 64