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Education
Florida State University, Tallahassee, Florida
Ph.D. Candidate
Meredith College, Raleigh, North Carolina
MBA
University of Central Florida, Orlando, Florida
BSBA - Marketing
Research
Refereed Abstracts
“Worth Waiting For: A Differing Perspective on Wait Times,” at Frontiers In Service, with J. Joseph Cronin, Mike Giebelhausen, Stephanie Lawson, and Mark Gleim (2008)
Refereed Papers
"Does consumer complaining signal manufacturing success?" in Academy of Marketing Science Conference Proceedings, AMA Winter, with J. Joseph Cronin, Gavin Fox and Stephanie Lawson (2008)
"The Effects of Authoritarianism on Satisfaction, Behavioral Intentions to Repurchase, and Third Party Complaining in Light of a Service Failure," SMA Conference - St. Petersburg, FL, with Edward Ramirez and Stephanie Lawson (2008)
Working Papers
"Worth Waiting For: A Differing Perspective on Wait Times," with J. Joseph Cronin and Mike Giebelhausen
Teaching Experience
Instructor,
Basic Marketing, College of Business, Meredith College, Spring 2007
Advertising and Integrated Brand Promotion, College of Business, Meredith College, Fall 2006
Teaching Assistant,
Basic Marketing Concepts, College of Business, Florida State University, Fall 2007
Related Industry Experience
First Citizens Bank
Vice President, Product & Segment Manager
Assistant Vice President, Advertising Specialist
Bank of America
Marketing Sales Representative
Banking Center Manager
Professional Affiliations
American Marketing Association
Honors and Awards
- Member Delta Mu Delta – International Honor Society
- Graduate Commencement Speaker, Meredith College, Spring 2006
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Location
(850) 64