|
|
| | |
|
| LOCAL ADDRESS: |
| |
916 Creek Road
Tallahassee, FL 32305
Phone: (850) 575-6356
Cell: (850) 284-1133
E-Mail Address: Shirleye123@comcast.net
|
| PERMANENT ADDRESS: |
| |
Same as above
|
| CAREER OBJECTIVE: |
| |
An increasing responsible middle/upper-level position that uses my business experience, organizational abilities, computer knowledge, education, people and training skills.
|
| EDUCATION: |
| |
Bachelor of Science: Florida State University
Major: Risk Management/Insurance
Additional Major: Real Estate
Expected Graduation Date: Fall 2010
Florida State University Tallahasee, FL (2004 -
2006)
Degree/Certification: Bachelor of Science Major: Management
|
| WORK EXPERIENCE: |
| |
Thompson Auto Repair & Service, Inc., Tallahassee, FL
(02/2008 - Present)
Office Manager -
Responsible for day-to-day operations of the business, including maintaining customer and vendor files; inventory control of office supplies; and mainenance of all computers, office equipment, phones and machines. Supervise employees, process payroll, assist with handling of questions from public. Maintain employee personnel files, record daily sales/sales tax payables. Assist in other duties as requested by owner.
|
| |
Department of Health, Tallahassee, FL
(03/2003 - 06/2006)
Process Management Consultant & Training Coordinator -
Analyzed work processes and documented them into standard format (task inventories). Mapped prosecution work processes. Validated task inventories and maps. Lead Process Mapping and Process Management Team Meetings, supervised team members. Set up process document electronic filing index for unit-wide access. Coached unit support staff, senior attorneys, and managers in skills to use and maintained documented process and maps. Developed and prepared work process training presentations for both new and tenured employees. Assisted management and supervisors to develop, coordinate, conduct or schedule speakers to provide trainings about health care regulation and legal process. Conducted new employee orientations, classroom, and individual training to support staff, senior attorneys, and management. Administered all aspects of TrakIt, a training management and records systems. Assisted in staff development policies and served on Staff Development Committee.
|
| |
Agency for Health Care Administration/Department of Health, Tallahassee, FL
(07/1999 - 03/2003)
Administrative Assistant I -
Managed over 300 complaint and litigation case files for eight professional boards. Assisted and handled questions/complaints from consumers, respondents, respondent's attorney, courts, judge assistants, and other interested parties. Organized and prepared cases for probable cause panel and board meetings. Trained new support staff from complaint case interception until case resolution through final action. Maintained and provided case status updates as cases moved through system. Prepared closed cases for transmission to records adminstration.
|
| |
Agency for Health Care Administration, Tallahassee, FL
(01/1999 - 06/1999)
Administrative Secretary -
Performed variety of office/clerical duties.
|
| |
Department of Children & Family Services, Tallahassee, FL
(10/1998 - 01/1999)
OPS Administrative Secretary -
Performed variety of office/clerical duties.
|
ACTIVITIES AND AWARDS: |
| | Skills |
| | Microsoft Word; prepare reports; supervised staff; ability to interact with the public in courteous and tactful manner; ability to maintain strict confidentiality; self-motivated; fast learner; ability to execute many projects simultaneously; ability to learn with little or no supervision; professional appearance and attitude; ability to work well under pressure in fast-paced environment; excellent organizational skills
|
|