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Ph.D. Profiles
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Education
University of Iowa School of Letters, Iowa City, IA
Degree: BA in Letters
Universite de Rennes II, Rennes France
Degree: 3ieme degre
Thunderbird School of Global Management
Degree: MIM
Research
"Dynamic Cultural Knowledge and Complaining Behavior", with Dr. Daekwan Kim, Dr. Michael K. Brady, Florida State University, Dr. Clay Voorhees, Michigan State University
"A Structuration Approach to Customer Service Outsourcing", with Dr. Daekwan Kim
"A 21st Century Skill Set for Supply Management: Creating a Boundary Spanning Manager" with Dr. Larry Giunipero, Florida State University and Dr. R. Hanfield, North Carolina State University.
“International Marketing Research: Opportunities and Challenges in the 21st Century” with Gary Knight, Florida State University. Forthcoming in International Business Research, Vol 17, no. 3, 2008
"21st Century Supply Manager: Creating a Global Skill Set for the 21st Century" with Larry Giunipero, Florida State University, Robert Handfield, North Carolina State University, second revision M.I.T Sloan Management Review Business Insights Series.
"Complaining Across Cultures: The Drivers of Negative Customer Feedback" presented at Winter Educators Conference, Feb 16, 2008.
Clay M Voorhees, Michigan State University, Michael K Brady, Florida State University
Douglas Johansen, Florida State University, Daekwan Kim, Florida State University
Teaching Experience
Visiting Instructor, Department of Marketing, University of North Florida, Jacksonville, Florida, 2002-2006
Course Taught: International Marketing, Principles of Marketing, Advertising Management.
Instructor, Department of Marketing and Multinational Business, Florida State University, 2007, Courses Taught: Multinational Business, International Marketing
Related Industry Experience
ecobid.com, inc., Website concept development. Founder and President.
Novobras International, Inc., International marketing and business development consulting. Principal.
Kenyon Group International, Inc., a global business and project development company. Director of International Development.
Coast-to-Coast Legal Referral, Inc. Financial Services Product Marketing,
Director of Business Development, Vice President of Marketing
XEROX UMI div. (now Proquest) an information publishing company.
International Sales Manager, Business Development Manager
Professional Affiliations
American Marketing Association
Academy of International Business
Honors and Awards
- National Merit Scholarship Finalist
- State of Michigan Scholarship Award
- Editor, Das Tor,
- Thunderbird Programs Board Member
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